Job Description
PURPOSE: The primary purpose of this position is to develop a highly effective team of employees and developing each employee to their highest potential through coaching and leadership. The position is responsible for ensuring that outstanding service is delivered to both internal and external members.
In addition, the Quality Assurance Manager position exists to direct the credit union’s quality control program minimizing risk of loss through the analysis and review of the quality of the account and loan documentation and review of other assigned reports which have been identified as areas of risk. The position is responsible for keeping management informed of potential losses, trends and compliance problems in each of these areas.
CULTURAL EXPECTATIONS:
ESSENTIAL DUTIES:
REQUIRED BACKGROUND:
WORK ENVIRONMENT: The work requires physical mobility within the general work environment, continual communication with members, repetitive tasks and a high level of attention to security. The work is performed in a general office environment. Once initial training is completed, this job is eligible for a hybrid of work from home and onsite.
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