Job Description
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Senior Consultant, Professional Services Rizing, a Wipro Company, specializes in HR and Human Capital Management (HCM) solutions based on SAP SuccessFactors. By focusing on employee experience, payroll, engagement, workforce analysis, and training management, we create efficient and connected HR processes. Our HR and payroll experts create long-term client relationships, prioritizing client success over profit.
Description *This role can be filled in the US or Canada*
Rizing HCM seeks an experienced WorkForce Software Suite Consultant for its Professional Services Team. This Consultant will provide first-class service and post-sales support to Rizing HCM's Professional Services customers. Additionally, this Consultant will collaborate closely with customers to deliver and support human resources systems that are based on industry best practices.
Essential Functions • Functions as an individual contributor and subject matter expert to deliver Workforce Software Projects/ Time Management support.
- Creates and delivers high quality demonstrations and presentations.
- Designs, configures, and provides support oversight of the multi-modules of the Workforce Software Suite.
- Delivers best practice and compliance consulting services to customer.
- Delivers workforce management functionality specifications for the technical team to build interfaces.
- Works with client to plan and organize QA testing.
- Facilitates knowledge transfer with clients via customer/administrator and end user training.
- Interacts with Software Specific Partner Resources in addition to payroll vendors, client contacts and internal teams.
- Understanding of clients’ Payroll business requirements and objectives.
- Manages and plans delivery of support ticket to ensure SLA compliance and customer satisfaction.
- Mentors junior consultants by coaching and/or training them on new systems, enhancements, and project deliverables; providing quality review of work.
- Completes continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.
- Creates and delivers high quality demonstrations and presentations.
Required Qualifications • Bachelor's Degree in Information Systems/Technology or Business, or equivalent experience in a relevant field.
- 4+ years of related industry experience with country specific time and attendance background. Experience completing multiple time and attendance implementation projects. Direct experience participating in software implementation projects.
- 4+ years of Workforce Software Suite experience including complex global time configuration.
- Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability.
- Workforce Software Forecasting and Scheduling Functional and Technical certification.
- Fatigue Management and Absence Compliance Tracking certification
Desired Qualifications • Prior experience or knowledge of Human Resources, Time Management and Benefit Platform systems
- Previous product specific training
- Prior experience in functional or technical consulting role.
- Workforce Software Suite or Time Management, or equivalent project experience.
Knowledge, Skills, and Abilities (KSAs) • Advanced capacity to write complex Time and Attendance Configuration and Rules.
- Deep knowledge of the HCM to Workforce time integration needs.
- Advanced understanding of the End of Period Processing and Payroll export.
- Advanced understanding of HR functions and business processes.
- Advanced knowledge of SuccessFactors product.
- Ability to attentively listen and effectively communicate with clients to build relationships.
- Ability to assess and assist clients with existing systems and optimize their solutions using existing knowledge of system functionality and best practice recommendations.
- Ability to work collaboratively as part of a project team, deploying the features and functions of Workforce Software Suite products as outlined in the Statement of Work.
- Ability to create and deliver presentations.
- Ability to manage time and multiple projects with a high degree of diligence.
Courage
Integrity
Respect
EEO Statement Rizing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Ready to become someone’s hero? At Rizing we solve business challenges. We create solutions that accelerate our clients’ ability to excel at what they do best – so they can get back to doing more of what they do best. Our secret sauce is combining our industry knowledge with SAP technical expertise.
We’re a multi-million-dollar global SAP professional services firm who chose a specialized focus on SAP Enterprise Asset Management, Consumer Industries and Human Capital Management. We win through recognition that diversity spurs creativity. Our teams place collaboration, integrity, courage, mutual respect, and a commitment to excellence as their top priorities. And we often accomplish this through remote and virtual work environments.
We’re not so big to have lost sight of our mission and vision or to have lost connection with our clients. We’re the right size to deliver personal professional services and to give our employees opportunities that often aren’t available at larger firms.
If your passion is solving puzzles, improving processes, leading change as part of a team of SAP experts, then this might be the place for you.
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