Job Description

The Retail Sales Associate role at Staples focuses on delivering exceptional customer service while assisting customers with their needs. This position involves helping customers find products, providing solutions, and managing returns or online pickups, all within a collaborative and fun retail environment. The role offers flexible part-time hours and opportunities for career growth.

Responsibilities

• Provide exceptional customer service by understanding and addressing customer needs.
• Assist customers in finding products and provide solutions to their inquiries.
• Handle returns and online pickups efficiently.
• Multitask on cashier, sales, and merchandising responsibilities.
• Respond quickly and resourcefully to customer requests and concerns.
• Create a positive and inviting environment for customers.
• Engage with customers using basic selling skills to present solutions.
• Be flexible with responsibilities, including cleaning and stocking shelves.

Requirements

• Ability to work a flexible schedule based on the store's needs.
• Strong desire to engage with customers and understand their needs.
• Ability to collaborate and work cooperatively in a fast-paced environment.
• Skill in managing conflict in a reasonable and non-confrontational manner.
• Integrity in handling customer and business information.
• Physical ability to lift/move materials in the 10 - 50 pound range, climb ladders, and stand/walk continuously.

Nice-to-haves

• Customer service or cashier experience in a retail environment.

Benefits

• Flexible part-time hours
• Generous paid time off
• Weekly pay
• Career growth opportunities
• Associate discounts on in-store and online merchandise, services, and warranty plans
• Discounts at hundreds of retailers and restaurants
• 401(k) plan with a company match
• Dental and vision insurance

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