Job Description

Esco Industries Inc in Riverside, CA is looking for one remote online live chat agent to join our team. We are located on 1755 Iowa Ave, Bldg A. Our ideal candidate is attentive, motivated, and hard-working.

Benefits

• We offer many great benefits, including free early access to your pay through Homebase.
• 401k
• Paid Time off
• Flexible schedule
• Insurance

Responsibilities

• Engage with customers in real-time through online chat support.
• Provide prompt and accurate responses to customer inquiries, including product information, pricing, and order status.
• Assist customers in navigating our website and online ordering system.
• Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.
• Record customer interactions in our CRM system, including details of inquiries and resolutions.
• Maintain a high level of professionalism and customer satisfaction during all customer interactions.
• Collaborate with team members to continuously improve chat support processes and procedures.

Qualifications

• Excellent written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks
• Customer service experience preferred
• Proficiency in typing and navigating computer systems
• High school diploma or equivalent
• Ability to work independently with minimal supervision

We are looking forward to hearing from you.

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