Job Description
Job Description Harrah's Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Barista
DEPARTMENT: Food
GRADE/FLSA STATUS: H8-Non-Exempt
BADGE TYPE/COLOR: Work PermitGreen
REPORTS TO: Food Service Supervisor
SUPERVISES: N/A
JOB SUMMARY: Provide excellent service to restaurant customers.
JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: - Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
- Provide guest with menus and inform them of specials
- Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art
- Able to recite recipes from memory and flawlessly prepare all beverages
- Ability to up-sell chocolate, pastries, and retail in accordance with restaurant standards
- Demonstrate superior customer service skills by displaying outlined service behaviors
- Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
- Create an atmosphere of luck and celebrate guest wins
- Ready to serve and is informed of daily information
- Build relationships by greeting guests with a warm, friendly verbal greeting
- Anticipate needs and provide top box service
- Check for satisfaction and effectively resolve service breakdowns when they exist
- Promote Total Rewards programs and card membership
- Provide a warm farewell and thank guest for visiting
- Keep work area neat and clean
- Handle/solve guests' concerns
- Delight our guests with outstanding service
- Ensure service recovery activities
- Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
- Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
- Adhere to regulatory, departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS: - High school diploma or GED required
- Six months prior food service experience preferred
- Care certification preferred
- Must demonstrate the following essential knowledge and skills:
- Able to attend to multiple priorities simultaneously
- Legible handwriting
- Ability to add, subtract, multiply, or divide quickly and correctly
- Ability to talk to others to convey information effectively
- Willing to learn and be adaptable with attention to detail/observant
- Documented teamwork behaviors and attitudes
- Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: - Must be able to stoop, bend, reach, kneel, twist and grasp
- Must be able to be on feet for 8 hour shift
- Must be able to lift up to 25 pounds and carry 5 pounds
- Must be able to respond to visual and aural cues
- Must be able to read, write, understand and speak English
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
- Must be able to stand on feet for eight hour shift
- Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 5.2.19
About Us - Proud to have opened our doors in September 2015.
- Located approximately one hour west of Harrah's Cherokee Casino Resort in Murphy, NC. We're about two hours from Knoxville, Chattanooga, and downtown Atlanta.
- Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
- Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Harrah's Cherokee Valley River Casino & Hotel
Job Tags
Holiday work, Part time, Flexible hours, Shift work, Afternoon shift,