Job Description

Front Desk Agent (Part-Time) Location Chatsworth, CA :

Part-Time Front Desk Agent (HotelKey Experienced)

Job Summary:

We are seeking a friendly and efficient Part-Time Front Desk Agent to join our team. The ideal candidate will be a highly organized and customer-focused individual with prior experience using HotelKey property management software. You will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and efficient check-in/check-out process. This role is perfect for someone looking for part-time hours and who thrives in a dynamic hospitality environment.

Responsibilities:

Provide exceptional guest service, including check-in/check-out, reservations, and answering inquiries in person, via phone, and email. Greet and welcome guests with a warm and professional demeanor. Address guest concerns and resolve issues promptly and efficiently. Provide information about hotel services, local attractions, and directions. Handle incoming and outgoing mail and faxes. Maintain a clean and organized front desk area. Assist with other administrative tasks as needed.

Security and Safety:

Ensure the security of the front desk and guest information. Follow established safety procedures and protocols. Communicate with housekeeping and maintenance departments.

HotelKey Operations:

Manage reservations, guest accounts, and room assignments. Process payments, generate reports, and maintain accurate guest records within HotelKey. Troubleshoot basic HotelKey issues and escalate complex problems as necessary. Ensure accurate data entry and maintain system integrity.

Qualifications

• Strong customer service skills with a focus on guest satisfaction
• Previous experience in front desk operations within a hotel or resort setting
• Proficient in handling multi-line phone systems and managing guest inquiries
• Knowledge of property management systems and hospitality management principles
• Bilingual or multilingual abilities are a plus
• Ability to work independently and as part of a team.
• Familiarity with night audit procedures and guest relations best practices

Job Type: Part-time

Pay: Up to $20.00 per hour

Expected hours: No more than 24 per week

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)

Language:

• Bilingual (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Chatsworth, CA 91311 (Required)

Ability to Relocate:

• Chatsworth, CA 91311: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Local area, Relocation, Shift work, Night shift, Day shift,

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