Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you’ll be doing...

The Director position of network and security operations will lead an organization of high-performing network and security operations leaders and engineers who manage, operate, and secure global solutions with high availability (24x7x365).

The director will oversee teams who assist in the resolution of network faults by using advance network troubleshooting techniques to isolate the problems and coordinate the appropriate level of corrective actions with all organizations involved for restoring customer services. Additionally, the teams analyze complex solutions on the networks that require configuring routers, switches, and other systems installed on the network. This work is primarily driven by the network management systems that this same team develops, implements, and maintains to ensure that the customer base is getting customized monitoring for any solution developed by the company.

The position will also oversee a team who develops documents and executes technical standards for conducting vulnerability and compliance testing on network systems that align with the dictated network security policy standards. The teams are also responsible for identifying areas of compromise using threat hunting techniques and working with a cross disciplinary team to remediate any technical issues.

The Director position is responsible for directing personnel or participating directly in the assessment of requirements to determine impacts on existing and newly required network management and security management systems. Assessments include software, hardware, and labor cost estimates.

The position applies sound management decisions during implementation of cost-cutting solutions to the networks that reduces operating cost while maintaining or increasing the level of support to the customer. Schedules and coordinates with vendors on the routine maintenance and repair of systems as required. The ideal candidate has extensive experience within telecommunications industry, specifically in network and security related operations, preferably having prior experience as a Director. Director can expect the likelihood that they may work nights, early mornings, weekends and holidays. Must be able to successfully undergo a background investigation as a condition of employment.

Objectives of this role

• Oversee STS network and security operations ensuring all business objectives are met or exceeded

• Serve as primary senior management representative for STS when interfacing with corporate operations departments for escalations associated with security and network related outages and issues

• Ensure effective recruiting, onboarding, professional development, performance management, and retention

• Collaborate with STS Operations Sr. Director in driving organizational vision and operations strategy

Responsibilities

• Collaborate with senior department leadership to develop and oversee execution of the tactical objectives necessary to achieve strategic goals associated with the deployment of new products/services and the associated operational infrastructure, systems, processes, and personnel

• Establish and monitor network and security operations performance and growth objectives implementing necessary adjustments and process improvements as required.

• Ensure that all approved customer and corporate security policies are applied to STS products, services, and networks designs

• Oversee the development and establishment of processes with Verizon corporate client support teams for unique STS application and desktop requirements

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

• Ensure the STS business operates with discipline, integrity and in accordance with professional standards and its core values through exceptional management and vision of its people, processes, and behaviors to create sustainable growth in existing and new markets.

• Deliver timely, comprehensive reports on the department’s operational status to the AVP, Sr. Director of Operations and other senior leadership as required. Engage with the Sr. Director of Operations to provide updates on operational matters.

Where you'll be working...

• In this worksite-based role, you'll work 100% onsite at our Ashburn, VA office location.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience

• Six or more years of relevant work experience

• Must be able to pass an extensive background investigation as a condition of employment.

• Willingness to travel up to 15% of the time

Even better if you have one or more of the following:

• Five or more years of experience in leadership roles

• Minimum of 10 years of experience in telecommunications and/or IT operations

• Minimum of 5 years of network security experience

• Strong data analysis and performance metrics skills

• Ability to diagnose problems quickly and foresee potential issues

• Strong leadership, organizational, and communication skills

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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