Job Description

Job Description

Job Description

Customer Experience Supervisor Opportunity Summary:

Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity to ensure all work scheduled is performed to the customer's satisfaction.

Job Duties:

• Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
• Open and close work orders in a timely manner.
• Research vehicle recalls, services, and repair information with manufacturers' websites.
• Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

Work Experience and Qualifications:

• 3+ years' experience with heavy-duty dealership and/or diesel service environment.
• Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards and Benefits:

• 8 Paid Holidays and 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses throughout the U.S. and Mexico. Under the long-standing brand, W.W. Williams Companies comprise one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

When you join the W.W. Williams team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, W.W. Williams offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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