Job Description
Join Answering Service Care
Almost 50 Years in Business : Where Excellence in Customer Engagement Meets Innovation.
At Answering Service Care, we're more than just a hub for business communication; we're pioneers in elevating customer experiences across diverse industries. With a steadfast dedication to professionalism, adaptability, and forward-thinking, we lead the charge in redefining service delivery.
Our Mission: To forge seamless connections between businesses and their clientele through tailored communication solutions, nurturing lasting relationships, and consistently surpassing expectations. Are you driven by a passion for customer service? Whether you're seeking full-time or part-time opportunities, we're eager to connect with you!
Operator Role: Empathize. Communicate. Resolve.
- We're seeking top-notch Customer Service Representatives to deliver exceptional support.
- You will be primarily taking calls for one of our industries, however, you will occasionally still receive calls from other accounts as well to support overflow.
We proudly serve a diverse range of industries, ensuring exceptional communication solutions tailored to meet the unique needs of each client. From Medical and Real Estate to Legal & Finance, Tech & Security, Contractors, and Business Services, we're adept at providing seamless support across all industries.
Responsibilities: - Engage with customers professionally and empathetically to understand their concerns and complaints, adhering to all scripting guidelines.
- Provide timely and accurate assistance, addressing customer concerns with efficiency and courtesy.
- Take accurate phone messages during customer interactions, ensuring clear and detailed documentation.
Skills: - Empathy and compassion towards customers' situations
- Keen attention to detail
- Strong verbal and written communication skills
- Ability to maintain positivity and patience under pressure
- Intermediate to advanced computer skills
Compensation: At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:
Weekly Direct Deposit - 0-4 Months: $1/hr Increase
- 4-8 Months: $.50/hr Increase
- 8-12 Months: $.50/hr Increase
- 1 Year: $.50/hr Increase
In addition to these impressive rates, we offer performance bonuses on a weekly basis to maximize your earning potential. We're committed to supporting our team members as they excel in their roles and contribute to our collective success.
Benefits: - Health/Dental/Vision Coverage (FT)
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement
- Gym Membership Reimbursement
Core Values: - Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
- Agility: We navigate the ever-evolving business landscape with dexterity, adapting swiftly to changes while maintaining unwavering focus on our clients' evolving needs.
- Innovation: Embracing the cutting edge, we drive innovation by continuously seeking new and improved ways to enhance customer experiences and streamline operations.
- Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Ready to join a company that values your talent and hard work? Apply now and let's start this journey together!
What does an Answering Service Operator do? Click Here! Answering Service Care
Job Tags
Full time, Part time, For contractors,