Job Description

The ideal candidate will have strong leadership, analytical, and negotiation skills, as well as the ability to develop and implement effective collections strategies. This role requires close collaboration with finance, operations, legal, and customer service teams to resolve disputes and drive process improvements.

Key Duties/Responsibilities:

Team Management & Leadership:

• Supervise, mentor, and support the collections team, providing coaching and professional development opportunities.
• Set performance goals, monitor progress, and conduct regular performance evaluations.
• Implement best practices for collections and ensure compliance with company policies and legal requirements.

Collections & Account Management:

• Oversee collections activities, ensuring efficient and timely recovery of outstanding receivables.
• Analyze past-due accounts, identify trends, and develop strategies to reduce delinquencies.
• Manage relationships with key clients and negotiate payment plans when necessary.
• Monitor key performance indicators (KPIs) and collections efficiency.

Process Improvement & Compliance:

• Develop and implement policies and procedures to enhance collections effectiveness.
• Ensure compliance with company policies, GAAP standards, and regulatory requirements.
• Collaborate with legal teams on escalated accounts and legal recovery efforts.
• Work closely with finance and accounting teams to reconcile accounts and address discrepancies.

Reporting & Data Analysis:

• Generate and maintain reports on collections performance, outstanding accounts, and trends.
• Utilize data analytics tools to monitor account health and optimize collections strategies.
• Provide insights and recommendations to senior management on risk mitigation and revenue recovery.

Cross-Functional Collaboration:

• Partner with the customer service team to address billing disputes and customer concerns.
• Coordinate with sales and finance teams to enforce effective credit and collections policies.
• Serve as a liaison between internal teams and external vendors, including third-party collections agencies.

Competencies:

• Leadership & Team Development – Ability to inspire and guide a team, ensuring high performance and continuous improvement.
• Strategic Thinking & Problem-Solving – Develops and implements strategies to optimize collections and mitigate risks.
• Negotiation & Influence – Skilled in negotiating payment terms while maintaining positive client relationships.
• Data-Driven Decision Making – Uses analytics and reporting to track performance and make informed decisions.
• Communication & Relationship Management – Strong ability to communicate effectively with internal teams and external clients.
• Process Improvement & Compliance – Knowledge of industry best practices and legal requirements in collections.

Physical Requirements:

Employees must be able to perform the essential functions of the position with or without reasonable accommodation.

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